The collection is live. SHOP NOW before sizes sell out.
The collection is live. SHOP NOW before sizes sell out.
The collection is live. SHOP NOW before sizes sell out.
The collection is live. SHOP NOW before sizes sell out.
Every order is processed after payment is confirmed and dispatched within 1 to 3 working days, excluding weekends and public holidays.
Delivery timelines depend on your location:
Once your order has been dispatched, you will receive delivery updates where applicable.
Please make sure your delivery address and contact details are correct before placing your order. XELENE cannot be responsible for delays or failed deliveries caused by incorrect information provided at checkout.
Delivery fees are calculated at checkout or communicated before dispatch.
Every piece is carefully inspected before it leaves us. Because of the delicate nature of our fabrics, embellishments, and construction, we do not offer cash refunds.
Where a return is eligible, it will be processed as an exchange, a size replacement, or store credit to the value of the original purchase.
RETURN WINDOW
CONDITIONS FOR RETURN
Items must meet all of the following to be accepted:
Items that do not meet these conditions will not be accepted for return.
For hygiene and quality reasons, the following items cannot be returned or exchanged:
● Bodysuits
● Swimwear
● Sale items
● Altered pieces
● Items with removed, damaged, or tampered tags
● Items damaged due to handling, wear, improper care, or alterations
If you receive a faulty item, please contact us within 24 hours of delivery with your order details, clear photographs, and a description of the issue.
Once reviewed and confirmed, XELENE will offer a repair, replacement, exchange, or store credit depending on the nature of the fault.
Please note: slight variations in colour, fabric texture, embellishment placement, or fit are not considered faults. Some XELENE pieces are made with delicate or detailed fabrics where minor variation is part of the nature of the material.
Return delivery costs are the responsibility of the customer, except where the item is confirmed faulty by XELENE.
We recommend using a reliable courier with tracking. XELENE cannot be responsible for items lost or damaged in transit on return.
Returns sent back without prior written approval will not be accepted and may be returned to the sender at their cost.
XELENE reserves the right to decline returns that appear fraudulent, excessive, or intended to cause harm to the brand.
We ask that all customers take care to review product descriptions, size guides, and care instructions before purchasing. Every piece is made with intention. We want it to be right for you.
By placing an order with XELENE, you confirm that you have read and agree to this policy.
