The collection is live. SHOP NOW before sizes sell out. 

The collection is live. SHOP NOW before sizes sell out. 

XELENE

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Close-up of the 3D flower detail on the bodice of the Scarlet red halter dress by XELENE.

Dresses

Woman in deep red Bardot two piece set with wide leg trousers at brunch, XELENE HANNIFA

Co-ords

Gift cards

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FREQUENTLY ASKED QUESTIONS

Orders & Payments

How do I place an order?

Browse our collections, select your preferred size, add your item to your cart, and proceed to checkout. Once your payment is confirmed, you’ll receive an order confirmation by email.

We accept secure payments through the payment methods displayed at checkout.

If your order has not yet been processed, we’ll do our best to accommodate your request. Please contact us as soon as possible. Once an order has been processed or shipped, it can no longer be modified or cancelled.
You’ll receive an order confirmation email once your purchase has been successfully placed. If you don’t receive one, please contact our Customer Care team.

Sizing & Fit

How do I find the right size?

Each product page includes a detailed size guide to help you select the best fit.

Yes. Our pieces are designed to fit true to size unless otherwise stated on the product page.
For non-stretch styles, we recommend choosing the larger size. For stretch styles, we recommend selecting your usual size unless otherwise stated.
No. We currently offer standard sizing only.

Product Information & Care

Where are XÉLENE pieces designed and produced?
Every XÉLENE piece is thoughtfully designed in Lagos, Nigeria and expertly produced by our trusted manufacturing partners.
Care instructions are provided on the garment label and product page. Following these instructions will help preserve the quality and longevity of your piece.
Selected styles may be restocked. If a style is scheduled for restock, you can sign up on the product page to be notified.

Delivery

Where does XÉLENE deliver?
We ship worldwide. If your country isn’t available at checkout, please contact our Customer Care team and we’ll be happy to assist you.
Delivery times vary depending on your location. Estimated delivery timelines are provided at checkout.
Shipping costs are calculated at checkout based on your delivery destination and selected shipping method.
Once your order has been dispatched, you’ll receive a tracking number by email so you can follow your shipment.

Returns & Exchanges

Do you offer refunds?
We do not offer refunds. Eligible returns may be exchanged for another size (subject to availability) or issued as store credit, which can be used toward a future purchase. Please refer to our Returns & Exchange Policy for full details.
Eligible items may be exchanged within the timeframe stated in our Returns & Exchange Policy, provided they are returned in their original condition with all tags attached.
Eligible full-priced items that are unworn, unwashed, undamaged, and returned with their original tags and packaging may be exchanged. Items marked as Final Sale, customised pieces, gift cards, earrings, and any other excluded products are not eligible for return or exchange.
Contact our Customer Care team with your order number to request an exchange. Once your request has been approved and your return has been received and inspected, we’ll process your exchange, subject to stock availability.
Customers are responsible for arranging and covering the cost of return shipping unless the item received is faulty or incorrect.
Yes, subject to stock availability and provided your exchange request meets the requirements of our Returns & Exchange Policy.

Please contact our Customer Care team within 48 hours of delivery, including your order number and clear photographs of the item, so we can resolve the issue as quickly as possible.

Brand & Shopping Experience

Where is XÉLENE based?
XÉLENE is based in Lagos, Nigeria, and ships worldwide.

At this time, XÉLENE is exclusively available online.

Currently, XÉLENE pieces are available exclusively through our official website.

Pre-Orders

What does pre-order mean?
A pre-order allows you to reserve a piece before it is ready to ship. The estimated dispatch date will be displayed on the product page.
Estimated dispatch and delivery timelines are provided on the product page. If your order contains both in-stock and pre-order items, they may be shipped together unless otherwise stated.

Assistance

Can I get help choosing the right size or style?
Absolutely. Our Customer Care team is happy to assist you with sizing, fit, and styling recommendations before you place your order.
You can reach our Customer Care team using the contact details on our Contact Us page. We aim to respond to all enquiries as quickly as possible.