The collection is live. SHOP NOW before sizes sell out.
The collection is live. SHOP NOW before sizes sell out.
The collection is live. SHOP NOW before sizes sell out.
The collection is live. SHOP NOW before sizes sell out.
At XÉLENE, we understand that your privacy is important. This page contains our Privacy Policy, Content Use Policy, and Cookies Policy. It explains how your personal information is collected, used, stored, shared, and protected when you visit or make a purchase from www.xeleneofficial.com.
By using our website, placing an order, subscribing to our communications, tagging XÉLENE online, or interacting with XÉLENE digitally, you agree to the terms outlined in this policy.
When you visit our website, we may automatically collect certain information from your device, including your browser type, IP address, time zone, location, pages viewed, products viewed, website activity, and how you interact with our website.
When you place or attempt to place an order, we may collect information including your name, email address, phone number, billing address, delivery address, and payment-related information.
Payment details are processed securely through our third-party payment providers and are not stored directly by XÉLENE.
Any personal information collected when visiting or placing an order on our website will only be used where there is a lawful basis to do so.
We may use your personal information to:
● Process, confirm, and fulfil your orders
● Arrange delivery and provide order updates
● Process payments securely
● Provide customer support
● Communicate with you about your order or enquiry
● Send product updates, launches, offers, and marketing messages where you have opted in
● Improve our website, services, customer experience, and product offering
● Screen orders for potential risk, fraud, or unauthorised activity
● Comply with legal, accounting, regulatory, or business record requirements
We do not sell your personal information.
Where necessary, we may share your information with trusted third parties who help us operate our business and provide our services. This may include:
● Delivery and logistics partners
● Payment providers
● Website, technology, and service providers
● Marketing and communication platforms
● Fraud prevention and security service providers
● Professional advisers, including lawyers, accountants, auditors, bankers, and insurers
● Law enforcement, regulatory authorities, or relevant organisations where legally required or necessary
These third parties are only permitted to use your information where necessary to provide their services, protect our business, fulfil your order, or comply with legal obligations.
By tagging XÉLENE, using our hashtags, mentioning our account, or sharing content connected to XÉLENE on public platforms, you grant XÉLENE permission to use your shared content for brand communication, marketing, promotional, and advertising purposes.
This may include use across our official social media accounts, website, email newsletters, SMS campaigns, digital lookbooks, edits, organic content, and online advertising.
By sharing this content, you confirm that it belongs to you and does not violate the rights of another person, brand, or third party.
Your content will not be used for billboards, television, or print campaigns without prior discussion and a separate agreement.
If you have concerns about how your content is used, please contact info@xeleneofficial.com, and we will review your request and take reasonable steps where appropriate.
We may use personal information provided by you to carry out necessary anti-fraud, payment, and security checks.
This information may be shared with payment providers, fraud prevention agencies, credit reference agencies, law enforcement, or other relevant third parties where necessary to confirm identity, prevent fraud, protect our customers, and secure our business.
Our website may contain links to and from other websites, platforms, or third-party services.
If you follow a link to any third-party website, please note that they have their own privacy policies and terms. XÉLENE does not accept responsibility or liability for the privacy practices, content, or policies of third-party websites.
Depending on your location and applicable data protection laws, you may have the right to request access to, correction of, or deletion of the personal information we hold about you. You may also withdraw consent for marketing communications or request a copy of your personal information where applicable.
To exercise any of these rights, please contact us at: info@xeleneofficial.com
We may need to verify your identity before processing your request.
We will not keep your personal information for longer than necessary for the reason it was collected.
Your personal information may be kept for order processing, customer service, legal, accounting, fraud prevention, security, and business record purposes.
We may update this Privacy Policy from time to time to reflect changes in our website, services, business operations, legal requirements, or use of personal information.
Any changes will be posted on this page.
For questions about your personal data, privacy, content use, or this Privacy Policy, please contact us at:
XÉLENE
Website: www.xeleneofficial.com
Email: info@xeleneofficial.com
